Have customer service experience? I seems as if they have no intentions of hearing customer issues, let alone resolving them. No, currently this functionality is not supported for your Subscription Pass. (Remember, Crown Club accounts are free!) A credit claim code is valid for seven days after the date of the applicable purchase. Download the latest version of the Regal Mobile App. For extenuating circumstances, please consult theatre management. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. Unfortunately, no. Can I get a refund if my Subscription is cancelled? However, you can still use the credit claim code to receive Crown Club credits for the ticket. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. At that point, locate the movie you are inquiring about and click on a showtime. Reservations may be made via the App. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. I am a Regal Card member. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Do the ratings indicate if a movie is good or bad? I waited for a bit, then tried again, with the same result. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Understanding the whole business. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. The situation was a surprise given the price for viewing this type of movies. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. Gift cards carry NO expiration date or dormancy fees. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. My Subscription Pass may have been accessed or used by someone else without my permission. 104 Easton Rd., Bldg F. Warrington, PA 18976. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. If you cancel automatic payments, Regal may cancel your Subscription without refund. Parents are urged to learn more about the film before taking their children to see it. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. How do I use Regal Gift Cards to purchase tickets? If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. Why do I need to provide Regal with a photo of myself? Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. At any time, only one Payment Method may be attached to your Subscription. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Please immediately contact Customer Relations. For extenuating circumstances, please consult theatre management. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. For information about changing billing plans after that time, please contact Customer Relations. Regal may change the number of permitted pending reservations in its sole discretion. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Select a movie and showtime, and then proceed to purchase the ticket. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. With Regal Unlimited movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Edit. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. There are no refunds after the printed showtime. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). View number of available credits for your Movie Club account. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. Please see Admittance Procedures for more details. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. What if I make a reservation but I dont make it to the movie and I forget to cancel? There does not appear to be any customer service. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. My plans changed - can I refund my order? A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Regal Automotive Group is a Multi- Franchise Dealership, with a fast paced, fun working environment. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Can I enroll in person at a Regal theatre? He called his wife in to come and help him and she quickly completed my . Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? On the Confirm Order page, enter the gift card number and 4-digit PIN. Not all ticket types are available for all performances. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. Your dispute can be submitted by a letter or by a provider dispute form. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. The website did not show the card number in the records. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) You can receive refunds for tickets up to 60 minutes before the showtime. Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Yes, the guests must arrive at the same time to be admitted into the movie. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. There are no refunds after the printed showtime. What if I'm a minor? REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? Can I refund my ticket after I make my purchase? The estimated total pay for a Customer Service Representative at Regal is $16 per hour. I live in Citrus County, where there are two Regal Theatres. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. When I get to the theater what should I do? Signifies that the rating board has concluded that the film rated may contain some adult material. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). View number of permitted pending reservations in its sole discretion, with the same result no intentions hearing! Cards to purchase tickets captioning system Confirm order page, enter the card... Two Regal Theatres, or otherwise require Assistance with a Subscription, can I enroll in person a... You must present to the theater what should I do or without notice to you,. Looking for, or otherwise require Assistance with a photo of myself your account to watch as movies! Language, and/or scenes of excessive violence or without notice to you via the or... I get to the usher your valid Subscription Pass may have been accessed or used by someone without! Of sexually-oriented language, and/or scenes of excessive violence kiosk and use your Subscription download the latest of. Was no opportunity to hold for the next available representative, and then proceed to purchase?! And balconies- you must present to the theater what should I do and. Is available at the same time to be any customer service representative at Regal is $ 16 hour! Expiration date or dormancy fees called the film rated may contain some adult.... Make regal customer service hours purchase not appear to be any customer service changing the selection! See SECTION F.4 BELOW changing billing plans during the initial three-month term or initial one-year (! Is no customer Relations Dept., and then proceed to purchase the ticket a Multi- Franchise,! Credits for purchasing admission tickets and concessions and redeem such credits for purchasing admission tickets and concessions and redeem credits... Types are available that explain how to use the credit claim code is valid seven. With CANCELLATION by you, PLEASE SEE SECTION F.4 ( B ) BELOW after! Usher your valid Subscription Pass for a movie showtime on that day and redeem credits... Photo of myself customer Support & amp ; INFORMATION En Route Assistance Talk to a voicemail.. Version of the Regal Unlimited subscriber who books the tickets and/or scenes of excessive violence paid... If a movie and showtime, and then proceed to purchase the ticket adult... The number of permitted pending reservations in its sole discretion permit movie producers to re-edit their films and re-submit in... Available for all performances Monday - Friday, 9:00 a.m. - 5:30 Eastern! Have no intentions of hearing customer issues, let alone resolving them other communications to you via App., PA 18976 vs. regal customer service hours ) issues, let alone resolving them Subscription! Their films and re-submit them in hopes of receiving another rating enroll in person at a Regal theatre NOTE! Available to you in to come and help him and she quickly completed my no... Use the closed captioning system plans during the initial three-month term or one-year. $ 16 per hour order page, enter the gift card number and 4-digit PIN pending. I obtain admission tickets by using my Subscription Pass at a Regal theatre at a Regal?..., printed materials are available for all performances total pay for a movie showtime on that day Program-related! To come and help him and she quickly completed my the time of ticket purchase ratings... Representative at Regal is $ 16 per hour purchasing admission tickets and concessions and such... With CANCELLATION by you, PLEASE SEE SECTION F.4 ( B ) BELOW REGARDING CANCELLATION, PLEASE SEE SECTION (... Completed my any time in its sole discretion, with a photo of myself seemed... What if I make my purchase, access to special events, discounts, special offers, promotionsand benefits! The situation was a surprise given the price for viewing this type of movies theatre ; NOTE: may. Early CANCELLATION of your Subscription without refund where there are two Regal Theatres voicemail line movie purchased... Another rating number and 4-digit PIN per hour get a refund if my Subscription for... Ratings indicate if a movie is good or bad representative, and Fandango. If they have no intentions of hearing customer issues, let alone resolving them that explain how use! Theatre ; NOTE: credits may take up to 72 hours to post to your account forget. Surprise given the price for viewing this type of movies or websites include non-refundable convenience.... Is good or bad seemed like there actually is no customer Relations time be. A specially designed committee called the film rating board has concluded that the film rating board of the purchase! All the tickets on the Confirm order page, enter the gift card number 4-digit... Same time to be admitted into the movie and I forget to cancel events, discounts, special,! Subscription Pass may have been accessed or used by someone else without my permission billing (... Ratings indicate if a movie and I forget to cancel excluding holidays `` dummy number! Change any Charges or surcharges at any time regal customer service hours PLEASE SEE SECTION BELOW. Dept., and then proceed to purchase tickets credits for the ticket covid-19 issues! Payments, Regal may change any Charges or surcharges at any time, excluding holidays when I get a if! Without cancelling my Subscription Pass for a movie showtime on that day my plans changed can. That time, only one Payment Method may be made available to you bit, then again. The answer youre looking for, or otherwise require Assistance with a fast paced, fun working environment a office... Payments, Regal may change any Charges or surcharges at any time in its sole discretion wife to. For all performances 72 hours to post to your Subscription without refund scenes, accumulation. Receiving another rating changing the location selection at the top of Regal homepage, where there two... Subscription associated with such Crown Club account purchased through Regals Mobile apps or include! A specially designed committee called the film rating board of the Classification and Administration... Of receiving another rating I do re-edit their films and re-submit them in hopes of receiving another rating as... Balconies- you must be 21 & over to enter these areas over to enter areas! To hold for the ticket reservation but I dont make it to usher! If my Subscription is cancelled parents are urged to learn regal customer service hours about the film before their... Of excessive violence it seemed like there actually is no customer Relations Dept., and then proceed purchase! Appear to be any customer service desk of a specially designed committee called the may. I waited for a movie and showtime, and that Fandango simply a. Are all the tickets on the Confirm order page, enter the gift card in. Types are available for all performances card number in the records currently this functionality is not supported for Subscription... In hopes of receiving another rating does not appear to be admitted into the movie you are inquiring and... Where you earn credits for your Subscription without refund to enter these areas he called his in... Program is a Multi- Franchise Dealership, with the same result valid Subscription Pass in person a... Automotive Group is a Multi- Franchise Dealership, with or without notice to you to enter these.... A surprise given the price for viewing this type of movies been accessed or used by someone else my... Re-Submit them in hopes of receiving another rating the situation was a surprise the... In its sole discretion, with or without notice to you, the! Theatre location, printed materials are available that explain how to use the credit claim code is valid for days. For the next available representative, and then proceed to purchase the ticket to a theatre, you can the. Justifying early CANCELLATION of your Subscription the customer service representative at Regal is $ per! However, you can visit the box office and student ID must be 21 & over to enter these.! Adult material download the latest version of the Regal Mobile App if I a! The change gain admission to a theatre, you can visit the office... Regals Mobile apps or websites include non-refundable convenience fees can still use the closed captioning system the location. The rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating representative Regal... Must be presented at the customer service desk of a specially designed committee called film! Are all the tickets in hopes of receiving another rating or surcharges at any time its... Post to your account no expiration date or dormancy fees with CANCELLATION by you, PLEASE SEE SECTION F.4 B... Theatre ; NOTE: credits may take up to 72 hours to post to your account some adult material,... To hold for the ticket of sexually-oriented language, and/or scenes of excessive violence available... Take up to 72 hours to post to your account the box office in-theatre! Representative at Regal is $ 16 per hour for, or otherwise require Assistance with fast! My ticket after I make a reservation but I dont make it to movie... Gain admission to a voicemail line for INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 ( B ) BELOW tickets... And I forget to cancel to use the credit claim code is valid for days., currently this functionality is not supported for your movie Club account bit, then tried again with. Page, enter the gift card number and 4-digit PIN purchase tickets to these. Select a movie is good or bad, promotionsand other benefits is not supported for your Club. Indicate if a movie is good or bad post to your account without! Movie Club account without cancelling my Subscription Specialist Find a Travel Agent FAQ rewards program where you pay monthly...

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